Montreal Customer Experience Expo

• DatesJanuary 24–28, 2027 (expected)
• VenuePalais des congres de Montreal
• LocationMontreal, Canada
• CategoryBusiness & Trade

Expected dates, not yet confirmed. These dates are projected from the previous edition of Montreal Customer Experience Expo. The organizer has not confirmed them yet, so check with the organizer before you book travel or pay for anything.

About Montreal Customer Experience Expo

Montreal Customer Experience Expo is a business and trade trade show expected to take place January 24–28, 2027 at Palais des congres de Montreal in Montreal, Canada. It runs for five days, opening on Sunday and closing on Thursday. With about 15 weeks to go, exhibitors still have time to order booth services and book hotels at reasonable rates.

Shows like this one typically draw buyers, importers, distributors, procurement teams and owners of small and mid-size companies. We have not been able to confirm an official website for this show yet, so contact the organizer before making any plans.

ShowFloorTips is an independent guide and is not affiliated with the organizer. Dates, venues and rules can change, so confirm the details with the organizer before you book.

What to expect at Montreal Customer Experience Expo

General business and trade fairs mix many sectors on one floor, so visitors arrive with very different needs. Expect a high share of first conversations, a lot of comparison shopping, and buyers collecting quotes from several suppliers before they commit.

Over five days, traffic usually peaks on the first two days and thins out on the last one. The quieter final day is a good time for longer conversations, visiting other stands and meeting suppliers. Expect most visitors to be buyers and their colleagues, often with a short list of suppliers they want to see.

How exhibitors should prepare for Montreal Customer Experience Expo

Here is a working timeline counted back from the opening day, January 24, 2027 (expected date, so adjust once it is confirmed):

1. 16 weeks before (Oct 4, 2026) · date passed, do it now if you haven't
   Confirm your booth space and read the exhibitor manual. Book hotels near Palais des congres de Montreal while rates are still normal.
2. 8 weeks before (Nov 29, 2026)
   Order booth services (power, internet, furniture, cleaning) before the early-rate deadlines, and send graphics to print.
3. 4 weeks before (Dec 27, 2026)
   Ship freight to the advance warehouse if the organizer offers one. Book meetings with the visitors you most want to see. Set up lead capture and train the team on it.
4. One week before (Jan 17, 2027)
   Confirm freight arrived, share the staffing schedule, charge every device, and test your lead capture app with Wi-Fi turned off.

Preparation tips for business and trade shows

• Write a one-line description of what you sell that a visitor from a different industry would understand at a glance.
• Decide in advance which two or three buyer types you want to meet, and brief your team on the questions that qualify them.
• Bring a simple price sheet or quote request form, because visitors at mixed trade fairs often ask for numbers on the spot.

Booth tips for Montreal Customer Experience Expo

• Put your product category, not just your logo, at eye level so passers-by can tell in two seconds whether you are relevant.
• Use a short qualifying question ("Are you buying for a store, a distributor or your own company?") to sort visitors quickly.
• Keep a visible sample or demo on the front edge of the booth; mixed audiences decide with their eyes first.
• Walk the hall at Palais des congres de Montreal during move-in to see which entrances and aisles carry the most traffic, and set up your booth so it faces that flow.
• Plan shifts of three to four hours. Standing and talking for five days wears people out, and tired staff let good leads walk past.
• Capture every conversation the moment it ends: scan the badge or card, add a one-line note about what the visitor needs, and rate the lead hot, warm or cold. Notes written that evening are already half forgotten.

For a full list of what to bring, use the free booth checklist, and plan the money side with the trade show ROI calculator.

Following up leads after Montreal Customer Experience Expo

Most of the value of a trade show is created after it closes. Trade fair buyers often compare quotes from several stands, so the supplier who sends a clear written offer first usually stays on the shortlist.

1. Within 24 hours (by Jan 29, 2027)
   Send a short personal email to every hot lead. Mention one detail from your conversation so they remember you.
2. By Jan 31, 2027
   Send everything you promised at the booth: prices, samples, demo links. Log each lead in your CRM with its rating and notes.
3. By Feb 11, 2027
   Make a second, useful touch: a case study, a short video or an answer to the question they asked. Warm leads often reply to this one.
4. By Feb 27, 2027
   Review results: how many leads became meetings, what each lead cost, and whether Montreal Customer Experience Expo is worth returning to.

Ready-to-edit messages for each step are in our trade show follow-up email templates.

Getting to Montreal

Montreal Customer Experience Expo takes place at Palais des congres de Montreal in Montreal, Canada. Check the official website for the exact hall and address, then compare flights into the nearest major airport with train or car options from nearby cities. Visitors from visa-exempt countries usually need an eTA to fly to Canada.

Because these dates are not confirmed yet, avoid non-refundable bookings until the organizer announces them. Our city travel guides cover hotels, transport and budgeting for the busiest show cities.

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